DELIVERY & RETURNS

NATIONWIDE DELIVERY AVAILABLE ON ALL ITEMS.

NATIONWIDE DELIVERY PRICES FOR DRY GOODS ONLY:

Nationwide delivery to Mainland UK.

Delivery charges are calculated on total shipping weights of your order including packaging.

Orders over £75 Nationwide shipping will be Free of Charge

Our Current Prices are:

0-1kg 1st Class Royal Mail £3.68
0-2kg 2nd Class Royal Mail £3.00
up to 20kg APC Next Day Delivery £8.65 

(Next Day delivery on all orders placed before 12pm Monday-Friday only)

Orders over £75 free next day delivery (APC) - orders placed before 12pm Monday-Thursday only, orders places Friday, Saturday & Sunday will be dispatched on Monday (Excluding Bank Holidays).

Orders placed before 12pm will be dispatched same day.


NATIONWIDE DELIVERY FOR FROZEN GOODS:

 We use APC next day before 4pm delivery service.

The cost for this service is:

£8.65 Up to 16kgs

£5.85 Per additional 16 kgs

Free postage for orders over £75.00

PLEASE NOTE – THIS IS NOT A REFRIDGERATED SERVICE – in times of extreme heat your product may start slightly defrosting.  We pack and insulate your order and it leaves us deep frozen.  You will be given a 2 hour time slot by APC, it is your responsibility to be available to take delivery of your order. Perfectly Pawsome will not be held responsible for any loss or damage as a result of you not being in to take delivery.

Next Day delivery on all orders placed before 12pm MONDAY-FRIDAY.

We now offer a before 4pm Saturday delivery service. Orders must be placed before 12pm on Friday for Saturday delivery or after 12pm will be despatched on the following Monday (excl. Bank Holidays) for delivery to you on Tuesday. We will only dispatch an order when we know it will be with you the following day. 

We currently only deliver to the following areas / postcodes, any orders placed that are not in these areas will be cancelled & refunded.

England, Scotland & Wales

AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT,CV, CW, DA, DE, DH, DL, DN, DT, DY, EN, EX, FY, GL, GU, HA, HD,HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, NE, NG, NN, NP, NR, OL, OX, PE, PL, PO1-PO22, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SY, TA, TF, TN, TQ, TR, TS, TW, UB, WA, WD, WF, WN, WR, WS, WV, YO

Central London

E, EC, N, NW, SE, SW, W, WC 

Eco-Friendly Packaging is used where possible: 

LOCAL DELIVERY INFORMATION:

We offer free local delivery on orders

over £30 up to 10 miles of MK43 8LD

over £40 from 10 to 15 miles of MK43 8LD

Orders under £30 as follows:

 

up to 10 miles £3.50

from 10 to 15 miles £5.25

Order placed before 4pm will be delivered same day, unless otherwise stated & 

will be personally delivered by us to your door in a safe & friendly manner.

 

CLICK & COLLECT

Our Click and Collect (Pick Up) service is available by appointment only. 

Orders are normally ready to collect the same day, please leave your contact details on checkout page, you will be notified once order is ready for collection and asked to confirm a pick time.

INTERNATIONAL DELIVERY

Please contact us via phone 07850945994 or email sian@perfectlypawsome.co.uk before placing an international order. We will quote for your shipping within 24 hours. If you are happy with the quote we will then process the order.

RETURNS

If you are unhappy with your purchase for any reason you have the right, as per The Consumer Act, to an exchange or refund. 

PLEASE NOTE: we do not take returns on frozen or chilled goods unless faulty.

We personally pick, pack and deliver your orders and do our upmost to deliver the correct goods undamaged. However mistakes and accidents can happen. 

By law you have 14 days to notify us from when you receive your order. You can notify us by phone 07850945994, email sian@perfectlypawsome.co.uk

You will be responsible (including any shipping fees) to return the products back to us within the required 14 days and we will then either replace or issue a refund.  

All returned products must be returned in the same condition you received them in.  If change of mind on an item -  not what expected or no longer required, please return unopened, sealed, with undamaged packaging.